Senior Technical Consultant

Heredia, Costa Rica

Role Purpose

Lead complex functional and technical consulting initiatives, helping customers translate business priorities into scalable solutions and measurable business outcomes. Operate independently in complex and ambiguous environments, provide delivery oversight, and bring deep expertise in either business and industry consulting or technical and integration delivery, while maintaining broad capabilities across both areas.

Key Responsibilities

Lead customer discovery, requirements definition, process and solution design, architecture, integration workshops, and key decision-making sessions.
Own solution quality across configuration, data, integrations, migration, identity, security, testing, deployment, adoption, and transition to support.
Advise customers and internal stakeholders on solution options, trade-offs, risks, and recommendations while challenging unnecessary complexity and customization.
Lead complex delivery issues and escalations, coordinating with Product, Engineering, Support, partners, and customer technical teams to drive resolution.
Review estimates, project plans, solution designs, Statements of Work, change requests, quality checkpoints, and implementation readiness.
Translate business priorities into practical solutions by connecting customer objectives with processes, product capabilities, data, integrations, and operational requirements.
Adapt consulting approaches across Enterprise, Mid-Market, and Small Business customers based on their scale, complexity, maturity, and business needs.
Mentor consultants, facilitate knowledge sharing, develop reusable consulting methodologies, and contribute to pre-sales and advisory activities.
Monitor customer outcomes, adoption, value realization, delivery quality, risks, and readiness throughout the engagement, taking action when adjustments are required.
Leverage approved AI, automation, and reusable consulting assets to improve delivery efficiency, solution analysis, documentation, testing, knowledge sharing, and customer outcomes.

Requirements

6+ years of experience in enterprise SaaS, technology consulting, professional services, or complex software implementation, with experience leading customer workstreams.
Bachelor’s degree or equivalent practical experience; relevant certifications in SaaS, cloud, integrations, data, Agile, change management, or consulting are a plus.
Demonstrated experience translating business priorities into scalable solutions, measurable outcomes, and effective delivery plans.
Strong functional and technical consulting experience, including solution design, business processes, architecture, integrations, data, migration, identity, security, testing, and deployment.
Ability to operate as a subject-matter expert in either business/industry consulting or technical/integration delivery, while maintaining broad knowledge across both areas.
Experience working with Enterprise, Mid-Market, and/or Small Business customers and adapting consulting approaches to different levels of complexity, maturity, and business needs.
Strong consultative, analytical, problem-solving, workshop facilitation, negotiation, and executive communication skills.
Proven ability to manage complex and ambiguous projects, identify risks, evaluate trade-offs, and make recommendations that support customer outcomes and business objectives.
Experience collaborating cross-functionally with Sales, Product, Engineering, Customer Success, Support, partners, and customer teams.
Experience with HCM, Learning, Talent, Workforce Management, HR Technology, or related enterprise platforms is preferred, along with familiarity with AI and automation in consulting or delivery environments.

To apply for this job please visit recluta.org.