Billings Supervisor

Heredia, Costa Rica

Role Overview

The Billings Supervisor oversees and supports a team of Billing Specialists, ensuring accurate, efficient, and compliant billing operations. The ideal candidate is proactive, detail-oriented, dependable, and adaptable, with strong organizational and problem-solving skills. This individual must be able to manage multiple priorities, collaborate effectively with internal teams and external service providers, and maintain a positive, results-driven approach in a fast-paced environment.

Key Responsibilities

Lead, organize, and coordinate the billing team, providing guidance, mentorship, and support to foster professional development and strong performance.
Develop, maintain, and communicate billing policies, procedures, workflows, and guidelines to ensure consistency and operational efficiency.
Oversee billing-related service tickets, reviewing resolutions and responses to ensure accuracy and timely completion.
Monitor billing reports, performance metrics, productivity, and accuracy, identifying opportunities to improve team performance.
Evaluate existing billing processes and recommend improvements to enhance efficiency, accuracy, and service quality.
Coordinate billing audits and compliance activities, ensuring adherence to SOX controls and other applicable regulatory and internal requirements.
Manage and resolve complex billing issues, ensuring timely and accurate outcomes.
Build and maintain strong customer relationships by addressing current concerns promptly and anticipating future needs.
Review complex, multi-year contracts and associated sales orders to ensure billing accuracy and compliance with contractual terms.
Collaborate with cross-functional teams to support monthly and quarterly financial close activities.

Qualifications and Requirements

Bachelor’s degree in Business Administration, Accounting, Finance, or a related field.
At least three years of relevant professional experience, including a minimum of one year in a supervisory or people management role.
Strong critical-thinking, analytical, written, and verbal communication skills.
Solid understanding of finance, particularly credit management, billing, collections, and accounts receivable.
Ability to work independently while contributing effectively to a collaborative team environment.
Demonstrated ability to perform under pressure, manage competing priorities, and meet tight deadlines.
Proficiency in Microsoft Excel and Word.
Experience with Oracle and Salesforce is an advantage.

To apply for this job please visit recluta.org.