Senior People Operations Coordinator

Senior People Operations Coordinator

Heredia, Costa Rica

Role Overview

The Senior People Operations Coordinator supports the execution and continuous improvement of global HR operations, overseeing audits, compliance activities, process documentation, background checks, vendor management, RFPs, and HR service delivery. Working cross-functionally with HR, Legal, Finance, Procurement, and People Technology teams, this role ensures processes are accurate, consistent, and aligned with internal policies and regional requirements. The position also drives process standardization, documentation, and automation, manages operational projects, and leverages data and technology to enhance efficiency, strengthen controls, and improve the employee service experience.

Key Responsibilities

• Coordinate HR audits, compliance reviews, evidence collection, and corrective action tracking to ensure adherence to internal policies, controls, and regional regulations.
• Evaluate HR processes, records, and system data to identify discrepancies, compliance gaps, operational risks, and opportunities for improvement.
• Document and standardize HR workflows, SOPs, process maps, and operational controls using tools such as Lucidchart or equivalent platforms.
• Lead process improvement initiatives to enhance operational efficiency, accuracy, scalability, and consistency through standardization and automation.
• Coordinate global background screening activities, monitor turnaround times, resolve vendor issues, and maintain compliance documentation.
• Manage HR-related RFPs and vendor activities in collaboration with Procurement, Legal, Finance, and HR, including requirements, timelines, performance reviews, and issue resolution.
• Manage HR service requests through platforms such as ServiceNow HR Service Delivery, Salesforce, or similar systems, ensuring timely resolution, accurate documentation, and appropriate escalation.
• Maintain HR system data integrity and support improvements to case management, approval workflows, knowledge bases, reporting, and automation.
• Develop and maintain HR knowledge resources, process guides, checklists, and training materials, communicating updates and supporting the adoption of new processes and systems.
• Coordinate HR operational projects and change initiatives, tracking deliverables, deadlines, stakeholder contributions, and implementation progress while identifying opportunities to leverage data, technology, and AI.

Required Qualifications

• Bachelor’s degree or equivalent practical experience.
• At least four years of experience in HR operations, shared services, HR compliance, HR program management, HRIS, or a related operational role.
• Experience coordinating HR programs and operational activities, including audits, compliance reviews, internal controls, background checks, vendor management, RFPs, or procurement processes.
• Demonstrated ability to design, document, evaluate, and improve HR processes, workflows, SOPs, knowledge resources, and training materials.
• Strong analytical and problem-solving skills, with experience in data reviews, reconciliations, reporting, audits, or quality-control checks.
• Advanced Excel proficiency, including pivot tables, formulas, data analysis, and reporting. Experience with dashboards or macros is an advantage.
• Practical experience with an HR service delivery or workflow platform, such as ServiceNow HR Service Delivery or Salesforce, including case management, workflow automation, knowledge base processes, and reporting, is highly desirable.
• Strong organizational, communication, and cross-functional collaboration skills, with excellent attention to detail and the ability to independently manage multiple priorities and deadlines.
• Ability to handle sensitive HR information with discretion and work effectively in a global environment while balancing global standards with regional requirements.
• Interest in leveraging automation, artificial intelligence, and technology-enabled solutions to improve HR operations and adapt to evolving business needs.