Senior People Technology Analyst

Heredia, Costa Rica

Role Overview

The Senior People Technology Analyst is responsible for optimizing and supporting HR technology solutions that improve operational efficiency, strengthen employee experiences, and enable the People team to deliver effective services. This role focuses on managing core People Technology platforms, converting business and HR operational requirements into scalable system solutions, and enhancing platform adoption, data accuracy, security, and compliance.

The position requires a strong technical and analytical mindset, with hands-on experience in platforms such as Cornerstone Learning, Core, Recruiting, ServiceNow, Salesforce, and other workflow-based systems. Through system configuration, integrations, reporting, automation, and the responsible use of AI, the analyst will help deliver secure, reliable, and data-driven solutions. Acting as a strategic partner to the People team, this individual will collaborate with global People Operations, Shared Services, IT, Product, and other stakeholders to simplify processes, improve system performance, and drive continuous improvement.

Key Responsibilities

Provide functional and technical support for People Technology platforms, ensuring reliable system performance and a positive user experience for employees and People teams.
Manage system administration, maintenance, configuration, and enhancements while maintaining data accuracy, security, compliance, and operational efficiency.
Investigate technical and functional issues, perform testing, identify root causes, and implement or support solutions that improve system reliability.
Enhance platform usability and adoption by simplifying workflows, optimizing configurations, and promoting consistent system practices.
Support technology implementations, system upgrades, and process improvement initiatives, ensuring effective change management and user adoption.
Develop and deliver training materials, system documentation, and user communications to strengthen platform knowledge and usage.
Collaborate with business stakeholders to gather requirements, assess HR operational needs, and develop sustainable, scalable technology solutions.
Support HR service delivery processes, including case management, approval workflows, knowledge management, audits, and automation, ensuring systems align with operational requirements.
Identify opportunities to increase productivity through workflow automation, process simplification, and improved use of data and technology.
Participate in cross-functional initiatives designed to enhance HR processes, service delivery, and overall organizational effectiveness.
Support the development and maintenance of reports and data insights that facilitate informed decision-making and demonstrate business value.
Partner with Product teams as Customer Zero by applying the organization’s own technology to daily operations, providing structured feedback, and recommending product enhancements that improve usability and employee experience.
Maintain strong knowledge of Cornerstone solutions, including Learning Management, Core, and Recruiting, while staying current on platform certifications, releases, product roadmaps, and recommended practices.

Qualifications and Requirements

Required Qualifications

Four to six years of relevant experience in People Technology, HR systems, HRIS, learning technology, HR operations, or a related field.
Understanding of HR technology security principles, role-based permissions, data privacy, audit requirements, and compliance standards.
Strong technical and systems-oriented mindset, with knowledge of workflows, data structures, integrations, testing, root cause analysis, and the broader impact of system configuration decisions.
Ability to assess business and HR requirements and translate them into practical, scalable, and well-controlled technology solutions.
Knowledge of HR operations, shared services, employee lifecycle processes, and HR service delivery models, with the ability to align system functionality with business needs.
Excellent written and verbal communication skills in English, including the ability to train users, influence stakeholders, and support teams with diverse backgrounds.
High level of attention to detail, with a strong commitment to data quality, confidentiality, and information integrity.
Ability to prioritize competing responsibilities and deliver high-quality results in a dynamic, fast-paced environment.
Strong interpersonal and collaboration skills, with the ability to work effectively across global and multicultural teams.
Proactive and accountable approach, demonstrating initiative, ownership, and the ability to work independently with minimal supervision.

Preferred Qualifications

Hands-on experience with ServiceNow HR Service Delivery, particularly case management, workflow automation, and knowledge base administration.
Experience with Salesforce, especially in employee services, case management, workflow configuration, reporting, or integrated People Technology solutions.
Familiarity with absence management systems, including configuration, reporting, integrations, and ongoing operational support.
Experience supporting API integrations, system interfaces, data exchanges, third-party vendor integrations, and integration troubleshooting.
Interest in or experience with AI-driven solutions, automation, and intelligent employee experiences, with an emphasis on responsible implementation within People Technology.

To apply for this job please visit recluta.org.