ServiceNow Developer

Heredia, Costa Rica

DESCRIPTION

As a member of the ServiceNow Services team, you will have the opportunity to directly influence the growth of the practice as we look to expand our services across healthcare organizations. You will work in partnership with leadership and the architecture team to support customers through your in-depth understanding of ServiceNow and its capabilities, helping position and develop solutions that address their business challenges.

ESSENTIAL FUNCTIONS

Participate in multiple engagements delivering customer solutions on the ServiceNow platform, adhering to best practices.
Design, develop, and configure ServiceNow applications and modules, including ITSM, HR Service Delivery, and healthcare-related solutions.
Implement workflows, business rules, client scripts, and UI policies to meet business needs.
Support and maintain integrations between ServiceNow and other enterprise applications, including healthcare systems.
Contribute to technical design sessions, providing input and recommendations on solutions and best practices.
Perform unit and functional testing to validate development work, ensuring compliance with business and regulatory standards.
Create and maintain technical documentation for configurations, development, and operational processes.
Provide advanced troubleshooting and issue resolution for ServiceNow applications.
Collaborate with healthcare IT, compliance, and operations teams to ensure alignment with industry regulations such as HIPAA and HITRUST.
Mentor and provide guidance to junior developers, assisting with technical challenges and knowledge sharing.
Keep up to date on ServiceNow platform enhancements and healthcare technology trends.
Participate in code reviews and Go-Live planning efforts.
Participate in customer discovery workshops and collaborate closely with Business Process Consultants to inform technical requirements.
Maintain active status on all required certifications.

EDUCATION/EXPERIENCE REQUIREMENTS

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
3–5 years of hands-on experience developing and configuring within the ServiceNow platform.
Proficiency in JavaScript, HTML, CSS, and other web technologies.
Strong understanding of ITIL processes and ServiceNow’s role in enabling them.
Strong written and spoken English communication skills.
Ability to independently deliver small to medium development tasks while working within a structured team environment.
Demonstrated interest in healthcare IT and improving patient care and service delivery.
4+ years of end-user or client-facing experience supporting business transformation through technology.
Willingness to obtain five micro-certifications within 90 days of starting the role, and to complete the ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification, along with at least two completed CIS certifications.
Ability to conduct customer calls independently or support business process and requirements-gathering efforts.
Experience with, or willingness to gain experience in, conducting and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
Ability to keep clients’ business goals at the forefront of conversations and articulate the impact of design decisions on maintenance and long-term sustainability.
Healthcare industry experience and certifications are a plus.

COMPETENCIES

Strong problem-solving skills with the ability to analyze and resolve technical challenges.
Proactive and resourceful, with a focus on continuous improvement.
Ability to collaborate effectively with both technical and non-technical stakeholders.
Strong organizational skills and ability to manage multiple priorities.
Mentoring mindset to support and guide less experienced developers.

To apply for this job please visit recluta.org.