Senior Claims Administrator

Heredia

The Claims Administrator will provide comprehensive administrative and operational support to the BNA Risk Management function, overseeing claims-related activities across Auto, Workers’ Compensation, and General Liability programs.

The role is responsible for ensuring that claims are properly documented, monitored, and processed while maintaining accurate financial information and supporting effective communication among internal teams and external partners.

The ideal candidate will have solid knowledge of insurance and claims administration, strong organizational skills, and the ability to manage multiple priorities in a detail-oriented environment. This position will regularly interact with insurance carriers, claims adjusters, legal representatives, finance teams, and Regional Operating Companies (ROCs).

Key Responsibilities

1. Claims Management & Support

Serve as a key point of contact for internal stakeholders, claims adjusters, insurance carriers, and legal representatives.
Coordinate the collection and organization of information required for claim investigations and resolution.
Address questions and follow up on requests from adjusters, law firms, insurers, and internal teams.
Monitor outstanding claim matters and assist in resolving issues such as payment delays, discrepancies, or incorrect coding.
Ensure claims activities are followed through in a timely and organized manner.

2. Financial & Reserve Administration

Maintain accurate reserve information for Workers’ Compensation and Auto claims.
Monitor claim-related payments and reconcile information with Finance records.
Collaborate with adjusters and Finance to review reserve levels and identify required updates.
Prepare reserve documentation and supporting information for quarterly financial reviews.
Assist with identifying and resolving financial discrepancies related to claims.

3. Invoice & Payment Administration

Review and process legal and vendor invoices, ensuring appropriate validation, coding, and submission to Accounts Payable.
Monitor invoice status and payments involving insurance carriers, claims administrators, and internal Accounts Payable teams.
Investigate and follow up on outstanding or incorrect payments.
Maintain complete and accurate invoice and payment records within applicable systems and portals.

4. Reporting & Information Management

Develop, update, and maintain recurring claims and loss reports.
Maintain subrogation tracking information and related documentation.
Support SHE (Safety, Health & Environment) reporting requirements.
Prepare information for quarterly and annual reporting activities.
Review data for completeness, consistency, and accuracy across relevant systems and records.

5. Certificate of Insurance Administration

Coordinate the preparation, issuance, and renewal of Certificates of Insurance in collaboration with insurance brokers.
Keep COI records, tracking tools, and supporting documentation up to date.
Assist ROCs with certificate requests, special insurance requirements, and compliance-related matters.
Follow up on outstanding certificate requests and ensure timely completion.

6. Records & Claims Systems

Organize and maintain electronic documentation related to claims, insurance, and legal matters.
Manage and update relevant claims, legal, invoice, and accident documentation systems.
Retrieve and organize information required for claims reviews, audits, reporting, and compliance activities.
Ensure records are complete, current, and easily accessible to authorized stakeholders.

7. Stakeholder Coordination

Build and maintain effective working relationships with:
- Regional Operating Companies (ROCs).
- Insurance brokers and carriers.
- Claims adjusters and legal counsel.
- Finance, SHE, Operations, and other internal teams.
Coordinate communication between stakeholders to ensure information is shared accurately and efficiently.
Promote alignment and timely follow-up across all parties involved in claims and insurance activities.

8. Insurance Program & Review Support

Assist with periodic claims file reviews alongside claims adjusters.
Support insurance renewal activities by coordinating data collection and documentation.
Assist with annual insurance program administration, including fees, vehicle information, and distribution of certificates.
Provide administrative and analytical support for quarterly and annual insurance activities.

Key Skills & Competencies

Strong understanding of insurance and claims administration, particularly Auto, Workers’ Compensation, and General Liability within the US market.
Familiarity with US comparative negligence principles and variations in state-specific regulations is preferred.
Strong financial and analytical capabilities, including experience with reserves, payments, reconciliations, and financial tracking.
Excellent organizational skills and strong attention to detail.
Effective written and verbal communication skills.
Ability to collaborate with multiple internal and external stakeholders.
Strong problem-solving skills and sound judgment when handling complex situations.
Ability to prioritize competing demands, manage deadlines, and work independently.

Role Complexity

Requires coordination among multiple stakeholders, business units, and geographic areas.
Combines administrative, analytical, and decision-making responsibilities.
Requires the ability to understand insurance processes, local market practices, and applicable regulatory requirements.
Plays an important role in maintaining accurate claims information and supporting efficient risk management operations.

Value to the Organization

Contributes to consistent and compliant administration of insurance claims.
Helps maintain accurate financial information, reserves, and payment records.
Supports efficient claims resolution and effective cost management.
Strengthens coordination between internal teams and external insurance partners.
Preserves accurate documentation and organizational knowledge related to claims and insurance programs.

To apply for this job please visit recluta.org.