Deal Desk Manager

Deal Desk Manager

Heredia, Costa Rica

The Deal Desk Manager will report to the Deal Desk Director and manage a team of Senior Analysts supporting Cornerstone´s Global Sales organization. This role serves as a primary point of contact for the global Sales team, providing guidance on quote generation, deal structuring, pricing, policy adherence, and compliance. As a member of the broader Deal Desk organization, you will contribute to business scalability through process improvement, policy standardization, operational excellence, and cross-functional collaboration. The ideal candidate thrives in a fast-paced environment, acts with urgency, and effectively manages competing priorities and tight deadlines.
In this role you will..

 Manage the Deal Desk day to day function and assist the Sales org with Deal structuring, Quoting and Pricing, Special Terms and Exception Approvals Management
 Foster relationships with direct reports, sales leaders and their respective teams
 Develop a feedback loop with Sales and provide on-going recommendations regarding the improvement of policies and process
 Develop and lead a team of talented, smart individuals dedicated to improving/creating the greatest experience for our internal Sales, Finance, & Legal teams
 Work with the Director to continuously improve team engagement
 Continuous review of deal progression and collaboration with colleagues to ensure optimal deal cycle times
 Review Sales-proposed quotes, provide feedback and coaching to both Sales and analysts, ensure compliance with published sales and business policies, and approve or reject/escalate quotes as needed based on policy and business judgement
 Challenge legacy policies and procedures that complicate the Order to Cash process
 Participate in deal review and strategy discussions with sales teams and internal stakeholders, providing guidance on policy interpretation, deal structuring options, pricing considerations, and approval requirements.
 Manage ServiceNow incoming ticket queues and provide analysis on ticket trends
 Identify deal trends and drive efforts to categorize historical contracting and deal structuring trends based on sales segment or industry vertical
 Maintain deep knowledge of product offerings, roadmap updates, and release changes to effectively support deal structuring, pricing decisions, quoting guidance, and sales enablement.
 Manage Deal Desk approval queue, ensuring deals are reviewed timely

You’ve got what it takes if you have..
 Bachelor’s degree or equivalent experience
 3-5 years of experience in a Deal Desk, Revenue Operations, Sales Operations, or similar commercial support function
 Previous people management experience, including coaching, developing, and leading high-performing teams
 Demonstrated ability to work with urgency, manage competing priorities, and meet tight deadlines in a fast-paced environment
 Strong Leadership Skills
 Communication needs to be clear and able to articulate (Proficient in English)
 Proficiency with Salesforce Quoting, & CPQ, Apptus CPQ and DocuSign CLM tools (ale to trouble shoot issues review resources before seeking assistance(
 Intermediate / advanced skills in MS Excel (VLOOKUP & Pivot Charts a must)
 Strong PowerPoint and Presentation Skills
 A selfless team player mentality
 An ability to be flexible and adaptable in a changing environment
 A strong aptitude to learn new things easily
 Highly organized with the ability to multi-task & handle multiple deadlines simultaneously
 Precise attention to detail
 Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
 Consideration for privacy and security obligations